Earlier this month I sat down with colleague, and Algonquin College School of Business Management Professor, Ian Anderson to talk about a cable company in Canada’s Northwest Territories who took to Facebook to shame those who are in arrears in an attempt to collect a payment. The cable company in question, Senga Services, quickly found themselves on the defensive and was eventually asked by Office of the Privacy Commissioner of Canada to take down the names.
This incident raised a lot of questions that Ian and I consider in the podcast – Was this legal? What are the privacy implications? If it is legal, is it ethical? What duty of care do companies have when dealing with confidential topics? Should Segna expect a mass defection of customers because of this trust violation?
Be sure to check out the podcast on Algonquin College’s Experts Sound Cloud account.