Marketers, PR folks, and advertisers are always looking for ways to get their message in front of as many eyeballs as possible. Often, this means trying to piggyback on an existing major event, celebration, or holiday. A great example of this was Oreo’s famous “You can still dunk in the dark” tweet sent during the power outage at Super Bowl 47. It was clever, timely, and a bit funny as it made light of an awkward situation. The Super Bowl blackout had nothing to do with cookies, but after this tweet, it did.
MarCom professionals can run into challenges when they apply this strategy to events with a very serious nature: Remembrance Day (Common Wealth Nations), Veterans Day (US), Martin Luther King Jr. Day, etc. Brands run the risk of looking too opportunistic as they try to cash in on the importance and sacrifice of others.
Last January, several public figures and brands made questionable (to put it nicely) social media posts trying to cash-in on the popularity of the #MLKday hashtag used to recognize Dr. Martin Luther King Jr. Day. Reviewing a few of these missteps from last year has led me to three key thoughts on the subject.
The tone of your message should match the spirit of the observance
As a brand, you should seek to create and share content that serves to match and even enhance, the serious nature of the holiday. A few examples from last year that missed the mark:
1. Book a party bus for MLK Day?
2. The infamous “Freedom to Twerk” event that was planned for the good folks in Flint, Michigan drew attention to itself after the promoters Photoshopped Dr. King’s head onto a body of a Man wearing a gold watch, chain, and medallion while making what appears to be a “west side” hand gesture. After this poster gained notoriety, the party was eventually cancelled. Several people weighed in on the issue, including MLK’s daughter, Dr. Bernice King, who was appalled by the poster.
3. Sarah Palin’s tasteless political grandstanding starts with quoting Dr. King’s “I have a dream” speech, and concludes with her telling President Obama “no more playing the race card.” Yikes.
You may not be as funny as you think
Humour is tough. Attempts at humour during otherwise serious situations may be interpreted as your brand’s attempt to make fun of, or devalue the purpose of, the event.
1. This misguided tweet from Nyquil reads like a joke that didn’t quite hit the mark.
2 & 3. Two other notable attempts at humour came from the Chive, and a pornographic website. In both instances they used humour in a way that some would consider distasteful, but considering that the source of these jokes were the Chive and a pornographic website, they pretty much lived up to expectations. Instead of posting these attempts at humour on davidhallsocialmedia.com, I’ll let you google those two tweets yourself.
Don’t make a big stretch to connect your brand with the event
This is obvious self-promotion. It looks insensitive, self-interested, and opportunistic. If you are going to run an MLK Day promotion, make sure it makes sense within the context of the observance. Be aware of the nuanced difference between an event designed to celebrate as opposed to one dedicated to recognize something. What the heck do potato stamps, cereal, apples, diapers, or a day at the salon getting pampered have to do with the civil rights movement?
This Pampers Facebook promotion is particularly cringe-worthy because (as a current diaper customer) I can tell you that 10 rewards points is what you get for buying about $5 worth of baby bum wipes. They almost couldn’t have offered less.
For any organization thinking about joining the #MLKday trending topic this weekend, I encourage you to focus on respect, not referrals; honour, not sales; legacy, not leads; person to person, not business to business; and to make sure your content reflects the nature and tone of the observance. Without question, Dr. King serves as a hero to millions of people around the globe, and is absolutely a hero of mine.